Refunds & Returns

Order Delivery:

Once your order has been placed, assuming it is in stock and available for dispatch, we will charge your card and your order will be dispatched within 5 working days. We aim to have delivery within a 7-10 day period

Damages:

We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to support@richbedrooms.com so that we can open a return claim on your behalf.

Cancellations & Refunds:

Any orders cancelled after 48 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to place the order.

In the unlikely event of an item being found to be damaged or faulty on delivery a replacement will be offered.

A refund may be paid on return of the faulty or damaged item.

Before processing a damaged/disputed goods claim, we will require a photograph of the item before action can be processed 

In all other cases the manufacturers and or the website owners reserve the right to look at each case on its own merits. With goodwill on both sides a reasonable outcome for both parties will be attempted in every case.

None of the above affect your statutory rights